RipRow Product Return Policy

Hi!

We offer a 30-day trial period on RipRows. If you are not satisfied, please email lee@riprow.com to set up a return.

Returns must be arranged within 30 days of receiving the product. The following information is required to get a Return Authorization: 

A. Serial number. 

B. Reason the product is being returned. 

Products being returned must be disassembled and packaged in the original packaging or comparable package. You are responsible for paying the return shipping fee. 

Upon receipt at our warehouse, we will refund the purchase price (price of machine plus tax). All products must be returned in as-new condition with all paperwork, parts and accessories. If the returned product is damaged (even a small scratch) or is missing anything, you will receive a partial refund. 

You can expect a refund in the same form of payment originally used for the purchase within 14 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid.  

We're excited for everyone to enjoy the benefits of RipRow. We encourage you to try RipRowing, and if you have any issues we'll do everything we can to take care of you.